Extreme Kindness

Extreme Kindness

WorkPlace Ethics 101

I was reading the Globe and Mail, Canada’s largest newspaper, and I came across a section described as WORKPLACE ETHICS 101. In this article the journalist had supplied certain workplace scenarios and asked for peoples responses. One in particular caught my eye:You are a salesperson working on commission and have not yet signed your contract for the coming year because you are still in the midst of negotiating it when the company sends you to a trade show. You have a good lead the company hopes will result in a sale that will pay for the trade show, but the sale falls $3,000 short of the cost of the show. The company withholds $3,000 from your commission and because you have nothing in writing you have no way to contest this. On top of this you are $500,000.00 short of your 2 million target for the quarter so you will not make any commission. A possible sale of $200,000 comes in, but it won’t get you to your target and you’re mad about the company’s withholding $3000, so you consider tanking the sale, as it won’t do you any good. Should you do so?

My response would be to first think in terms of KINDNESS TO THE CUSTOMER. If it is in your customer’s best interest to do business with you then I believe that you should make the sale. Successful sale people are experts in building and maintaining real and genuine relationships with their clients. Your second consideration should perhaps focus around both KINDNESS TO SELF AND CO_WORKERS. By doing the right thing you increase your chances of renegotiating a more positive contract and improving your company’s overall business health, financially and culturally, at the same time.

What do you think? Please send me your comments.

B-rad

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